St Peter and St Paul Church Primary School

Let your light shine

Search Search
Translate Translate


Below are some of our most important policies for your reference. Please do not hesitate to contact us should you have any questions about our policies and procedures and/or if you would like a paper copy of any of them.

Subject specific policies are included in our curriculum pages which can be accessed by following the link below.

Parent Complaints Policy and Procedures


St Peter and St Paul Church Primary School aims to establish and promote a close relationship with all parents in the interests of their children. We recognise that children will feel more secure when they receive consistent messages from both home and school. We are committed to acting in the best interests of our children; all actions and decisions will be guided by this principle. Parents’ views about our school are welcomed, including the expression of any serious concerns. Be assured that no matter what you may wish to share with us, our support and respect for you and your child will not be affected in any way. At the same time we undertake to inform parents as soon as possible of about any issues of concern to the school so that we can gain co-operation in resolving them.


In the first instance we ask that you speak to your child’s Class Teacher at school.  If the matter is not resolved, then please arrange a mutually convenient appointment with the Headteacher, Mrs Burgess.


The school’s telephone number is: 01883 343 299
The email address is:


We follow Surrey County Council’s Complaints Policy and Procedures. Any formal complaint can be emailed to and then the below policy and procedures will be applied. The policy and summary guide can be accessed by clicking on the following links:

We keep a record of all complaints so that we are informed about:


  • The nature of complaints.
  • The point at which the complaint was resolved.
  • The measures adopted to resolve the complaints.


The headteacher and senior staff will review this record on a regular basis to enable consideration to be given to any underlying issues which need to be addressed by the school and the governors.