St Peter and St Paul Church Primary School

Let your light shine

Search Search
Translate Translate


Below are some of our most important policies for your reference. Please do not hesitate to contact us should you have any questions about our policies and procedures and/or if you would like a paper copy of any of them.

Subject specific policies are included in our curriculum pages which can be accessed by following the link below.

Parent Complaints Policy and Procedures


St Peter and St Paul Church Primary School aims to establish and promote a close relationship with all parents in the interests of their children. We recognise that children will feel more secure when they receive consistent messages from both home and school. We are committed to acting in the best interests of our children; all actions and decisions will be guided by this principle. Parents’ views about our school are welcomed, including the expression of any serious concerns. Be assured that no matter what you may wish to share with us, our support and respect for you and your child will not be affected in any way. At the same time we undertake to inform parents as soon as possible of about any issues of concern to the school so that we can gain co-operation in resolving them.


Concerns and informal complaints

It is to be hoped that most concerns can be expressed and resolved on an informal basis, within 10 school working days.

Concerns should be raised initially with the class teacher. If a complainant feels that their concern
has not been resolved by the class teacher, they may then be directed to our Assistant Headteacher and/or Deputy Headteacher. If a complainant feels that their concern has not been resolved by the Assistant Headteacher and/or Deputy Headteacher then they will be directed to the Headteacher.

Complainants should not approach individual governors to raise concerns or complaints. They have no power to act on an individual basis and it may also prevent them from considering complaints at a later stage of the procedure.

If the issue remains unresolved, the next step is to make a formal complaint using the Complaint
form (Appendix B in the Complaints Policy below). If you require assistance with completing the form, please contact the office. 


The school’s telephone number is: 01883 343 299
The email address is:


We follow Surrey County Council’s Complaints Policy and Procedures. The policy and summary guide can be accessed by clicking on the following links:

We keep a record of all complaints so that we are informed about:


  • The nature of complaints.
  • The point at which the complaint was resolved.
  • The measures adopted to resolve the complaints.


The headteacher and senior staff will review this record on a regular basis to enable consideration to be given to any underlying issues which need to be addressed by the school and the governors.